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Tuesday, 6 September 2011

Client Feedback

Hi Bruce

Sorry it has taken me so long to get back to you but I have had my hands full since my return.

I am glad I requested the Norfolk and it was not one you had recommended as it was very disappointing. The hotel it’s self is very nice as were the staff. However the food was very expensive and very poor quality. The organisation or lack of was a problem as we were told to be ready at 6.30 for our game drive in Nairobi National Park. We were told that they would provide packed breakfast and lunch. However we didn’t actually get picked up until 8.30 and would therefore have had time to eat breakfast in the restaurant. When we were finally ready to go the hotel had forgotten our lunch. Nobody was able to tell us when we were being picked up for transfer to the mara and they didn’t find the itinerary that had been left at the desk for us until we paid the bill to depart. I would not go back there and would not recommend this hotel to anyone. Not the best start to our holiday.

Fortunately your choices were much better and I loved the Mara Porini camps. Although I had requested 5 days in one camp as I didn’t want to move around we were actually in the Ol Kinyei Camp for 3 days and Lion Camp for 2. I was a bit miffed at first but soon realised it was not a bad thing at all.

Ol Kinyei was the best place I have ever stayed in. The camp was really well appointed but the staff, the food and the service were just amazing. The small touches they add to look after you and ensure you enjoy your stay are extremely thoughtful and really do make a big difference I have never been so well looked after anywhere in the world. If you ever get the opportunity to visit Kenya this is a must go to place. The wild life was wonderful and local area outstanding.

Lion camp was less well appointed and the staff were wonderful but not to the same level as the Ol Kinyei Camp. However the guides were totally awesome and the game was much more prolific. They managed to find not just one Leopard but two and they then managed to go back at right time to find the young male Leopard hunting as they had predicted. I am overall glad that our stay was split but I don’t think I would be as keen to stay at the Lion Camp again. I will however be going back to the Ol Kinyei Camp.

Samatian Island Lodge was the most amazingly tranquil place I have ever been. Why people rush to the coast when this totally wonderful chilled out place is available I will never know. The food, staff and management were all wonderful and certainly gave Ol Kinyei a run for its money. Our every want was accommodated. The one and only down side was the bugs and insects which got a bit much once or twice. Everywhere was spotlessly clean so I’m not talking anything nasty or unexpected but the time of year was certainly a factor. I would highly recommend the lodge to anyone. This is definitely Africa at its best and most relaxed.

The Giraffe Manor more than lived up to my expectations. I have been waiting 20 years to visit here and it did not disappoint. The most wonderful way to end our holiday.

As you know I had to really persuade Dave to visit Kenya and was very nervous about going there in case he didn’t like it. However Dave fell in love with Kenya and said he thought this was the best holiday we have ever had. It clearly was head and shoulders above anything else we have ever done. All the transfers went like clockwork without any delays or problems. Well done to everyone involved in organising our trip it was fabulous.

Many thanks for all your efforts Bruce you are a star! You didn’t let me down :-) Well done!

With Kind regards and best wishes


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